CommsChoice telephone services.

1.  Provide the concurrent call capacity required at each location so each staff member can be effective. Appropriate concurrent call capacity differs significantly based on the total number of users at a location and the nature of the roles performed, .i.e. call centres will usually require one phone line per person, a typical office would require around one phone line for every three staff members, a warehouse, hotel or other light use location may require far less concurrent call capacity per staff member

2.  Balance hardware capital costs with ongoing call costs and functionality. Newer calling technologies such as business grade Voice over IP services will often require investment in a new PABX or Business Phone System to operate at larger offices, along with investments in new IP telephone handsets. This new hardware can often deliver substantial productivity improvements through integration with other office applications such as Microsoft Outlook or your CRM system, as well as accessing lower call rates through VoIP, however a substantial capital outlay will usually be required. This must be balanced against optimising call rates using legacy technologies

3.  Deliver an appropriate quality of service for each call type so business critical customer communications deliver a high quality customer experience and the highest levels of reliability and inter office or internal calling leverages the most cost effective calling methods available without compromising productivity

4.  Ensure appropriate carrier selection and coverage so that installation expense and disruption is minimised, especially at smaller locations with only a few users where there may be very limited technical support on site. Generally at small sites with limited call volumes it is best to keep carrier selection and technology choice as simple as possible. At larger locations with higher calling volumes use of alternative carriers and technologies can deliver substantial cost savings

5.  Minimise effective call rates for core fixed to mobile, local and national call types. Depending on the nature of your business the balance of monthly call costs between these three core call types may vary, however together they typically make up in excess of 80% of your total monthly telephones services bill

6.  Ensure you are charged in one second increments for calls and avoiding complex or non transparent billing methods. What may seem like minor plan details or rounding issues such as billing in 30 second increments or the application of one minute minimum call charges can have a material impact on your monthly telephone services costs. Calls should be charged in one second increments so if you make a 31 second call, you pay for a 31 second call, not a 60 second call